PayPal Trust Center

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Overview

Welcome to PayPal's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation.

Compliance

ISO 27001 Logo
ISO 27001
PCI DSS Logo
PCI DSS
SOC 1 Logo
SOC 1
SOC 2 Logo
SOC 2

Documents

COMPLIANCEISO 27001
COMPLIANCEPCI DSS
COMPLIANCESOC 1
COMPLIANCESOC 2

PayPal Business Continuity

We have a business continuity plan in place to ensure that we can continue to operate in the event of a disaster.

Knowledge Base (FAQ)
    The PCI DSS Attestation of Compliance (AoC) documents are at version 3.2.1, while PCI DSS version 4.0 became mandatory on April 1, 2024. Why this might be happening?
    Why am I not able to access the view and download features?
    What should I do if I don't receive the email within a few minutes?
    I have additional question(s) about compliance reports. How can I get support with these questions?
    I can’t find the report that I’m looking for listed, are there other reports available?
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PayPal Trust Center Updates

PayPal and Braintree Merchant Support Links

General
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Are you a merchant looking for help with PCI compliance? Please use the following links to find out more:

  • Braintree
  • PayPal
Published at N/A*

Bridge Letters for SOC Reports

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The Bridge Letters for all of our SOC reports have been updated through today. Please be aware that Bridge Letters are updated on a quarterly basis. For any off-cycle Bridge Letter requests, please reach out to compliance-reports@paypal.com. Thank you.

Published at N/A

Simility SOC 2

Compliance
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We are pleased to share the news that PayPal has once again achieved its annual SOC 2 Type 2 compliance for Simility. Both report and bridge letter through today are available in the SOC 2 section of our Trust Center.

Published at N/A

Venmo PCI

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We are pleased to share the news that Venmo has received PCI DSS certification against the V4.0.1 standard. The Venmo Attestation of Compliance is available under the PCI Document card.

Published at N/A

2024 Hyperwallet SOC 1 Type 2 and SOC 2 Type 2 Reports Available

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We are pleased to share the news that PayPal has once again achieved its annual SOC 1 Type 2 and SOC 2 Type 2 compliance for Hyperwallet. Both reports and bridge letters through today are available in the SOC 1 and SOC 2 sections of our Trust Center.

Published at N/A

If you need help using this PayPal Trust Center, please contact us.

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